Terms of use

2.1. Participation conditions

• You must be at least 18 years old or have the consent and supervision of your father, mother or legal guardian if you are under 18 years old.
• You must have full legal capacity necessary to carry out transactions according to legal regulations.
• You must provide accurate, complete and up-to-date information when registering or booking services.
• You acknowledge that you have read, understood and agreed to the entire Terms of Use and referenced policies.

2.2. Prohibited acts

• Use Flane for illegal, fraudulent purposes or to cause harm to others.
• Attacking, hacking, sabotaging, or illegally interfering with applications, systems or servers.
• Use bots, crawlers, scrapers or automated tools to collect unauthorized data.
• Spreading spam, malware, viruses or potentially harmful software.
• Harass, threaten, insult or defame others.
• Providing false or fake information or performing fraudulent transactions.
• Violate the intellectual property or legal rights of a third party.
• Login or use someone else's account without permission.
• Unauthorized sharing, selling, renting or transferring accounts.

2.3. Customer responsibility

• Protect your account login information, password, OTP and authentication code.
• Take responsibility for activities arising from your account, unless it is proven that the system is at fault.
• Update personal information and contact information promptly.
• Comply with applicable laws and service provider regulations.
• Take sole responsibility for risks arising from the use of the device, the Internet or telecommunications networks.

3.1. Register and secure your account

• You are responsible for providing accurate and complete information when creating an account.
• You may not use false information or someone else's information to create an account.
• You must keep your password, OTP and authentication information confidential.
• You need to immediately notify Flane if you detect unauthorized access or unusual transactions.

3.2. Temporarily lock or terminate account

Flane has the right to temporarily lock, restrict or terminate the account if it detects violations of the Terms of Use, fraud, harm to the system or at the request of a competent authority.

4.1. Ticket booking process

1. Select product or service.
2. Enter and check user information.
3. Check dates of use, quantities, fares, fees and applicable conditions.
4. Confirm agreement with transaction terms and conditions.
5. Choose payment method.
6. Review all transactions and confirm payment.
7. After payment is successfully confirmed, Flane processes and issues tickets according to product conditions.

4.2. Prices and fees

• Prices are displayed in Vietnamese Dong (VND), unless otherwise stated.
• Applicable taxes, service fees, handling fees or surcharges will be displayed prior to payment.
• Prices and ticket availability may change before transaction is confirmed. The price applicable to the transaction is the price displayed and confirmed at the time of payment.

4.3. Payment method

• Credit or debit cards are supported.
• Bank transfer if offered.
• E-wallets or payment gateways supported by Flane.
• Other methods are published directly on the application.

4.4. Review and confirm transactions

• You have the opportunity to check and correct your information before completing payment.
• You must check the product name, quantity, use date, user information, email, phone number, price and total amount.
• Pressing the payment confirmation button is considered an action to confirm the transaction according to the displayed information.
• Individual product or supplier conditions may apply and are displayed prior to payment.

4.5. Payment security

• Flane applies appropriate technical and organizational measures to protect transaction data.
• Payment information may be processed by third party payment gateways/partners.
• Flane does not require you to provide passwords, OTP or card security codes to employees through unofficial channels.
• You are responsible for keeping your card information, OTP, password and authentication code confidential.

5.1. Ticket policy

Once payment is successful and the ticket is issued, the purchased ticket cannot be changed, canceled or refunded, unless required by law or the service provider's clearly published policy for that product states otherwise.

You need to carefully check the product name, quantity, date of use, user information, conditions of use and ticket policy before payment.

5.2. No-show

In case you do not arrive or do not use the service within the specified time, the transaction may be identified as No-show.

No-show tickets are non-refundable or refundable, unless the specific product or supplier policy states otherwise.

5.3. Transaction error or system error

If the transaction has an error, payment is successful but tickets have not been received, or technical problems arise with the system, you need to contact Flane to check the transaction. Support in this case does not imply automatic cancellation or refund for a ticket that is not eligible for cancellation.

6.1. Ticket receipt form

• Tickets can be provided directly in the Flane application.
• Tickets can be sent to the email or phone number you provided when booking.
• Depending on the product, tickets may be provided in the form of an e-ticket, e-voucher, QR code, reservation code or other form of electronic confirmation.

6.2. Ticket issuance time

Tickets are usually issued shortly after successful payment. Some transactions may require additional time for the system or supplier to confirm. Specific release times, if available, will be displayed in the product information or order notification.

6.3. Customer responsibility

• Check your tickets immediately upon receipt.
• Check the name, date of use, quantity and important information on the ticket.
• Preserve ticket codes, QR codes and confirmation information.
• Do not share tickets or ticket codes with others if doing so may void the right to use the ticket.
• Contact Flane soon if you do not receive tickets after the expected time.

6.4. Tickets lost or not received

If you do not receive your ticket, you need to contact support and provide your order code, email or ticket booking phone number and necessary information for Flane to check.

7.1. Contents of Flane

• The names, logos, interfaces, images, text, designs, software and other content on Flane are owned by Flane/Nano Travel or its legal licensors.
• You may not copy, modify, distribute, commercially exploit or otherwise make any unauthorized use of the content.
• You may not remove or alter copyright, trademark or other proprietary notices.

7.2. User-provided content

• If you post reviews, comments, images or other content, you must ensure that you have the rights to use that content.
• You are responsible for the content you post.
• Flane reserves the right to hide or remove content that violates the law, third party rights, or community regulations.

8.1. Service availability

• Flane endeavors to maintain stable operation of the application and service but does not guarantee continuous, uninterrupted or error-free service.
• Product information may be provided by service providers and is subject to change.
• Flane accepts no responsibility for problems beyond its reasonable control.

8.2. Third party incidents

• Problems with banks, payment gateways, telecommunications networks or service providers.
• Internet problems, power outages, user equipment or software errors.
• Change, closure or discontinuance of service from product suppliers.

8.3. Force majeure

• Natural disaster, epidemic, war or emergency.
• Decisions, requests or restrictions from competent state agencies.
• Serious technical problems or other events beyond the reasonable control of Flane.

9.1. Processing of personal data

The collection, use, storage and processing of your personal data is carried out in accordance with Flane's Privacy Policy and applicable legal regulations.

9.2. Policy link

10.1. Treatment measures

• User warning.
• Temporarily lock or restrict account.
• Cancel or refuse to process transactions showing signs of fraud or violation.
• Remove violating content.
• Account termination.
• Claim compensation for damages according to the law.
• Transfer information to competent authorities when there are signs of law violation.

10.2. Complaints and support

• You can submit a complaint or request support via Flane's official contact channels.
• When submitting a complaint, you should provide the order number, transaction information, and problem description for quick processing.
• Flane will receive and process complaints within a time appropriate to the nature of the case.

11.1. Applicable law

These Terms of Use are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

11.2. Dispute resolution

The parties prioritize resolving disputes through good faith communication and negotiation. If it cannot be resolved by negotiation, the dispute will be resolved by a competent authority according to Vietnamese law.

12.1. Update

Flane may update or change the Terms of Use to reflect changes in services, laws or business practices. The new version will be announced on the application or official channels of Flane.

12.2. Effect

The updated date at the top of the page is the date the new version of the terms takes effect, unless otherwise noted. Continued use of Flane after the terms have been updated may be deemed to be your continued acceptance of the new terms to the extent permitted by law.

12.3. Independence

If any part of the Terms of Use is determined to be invalid or unenforceable, the remaining parts will continue to be valid to the extent permitted by law.

12.4. Confirm agreement

By using Flane, you acknowledge that you have read, understood and agreed to these Terms of Use and the policies referenced therein.